Complaints & contact

Draft for review. This document reflects how the website currently works and should be reviewed by the site owner and appropriate advisers before publication.

Zeble’s introduction service

Raise concerns about Zeble’s enquiry handling, introduction service or website with Nexconcept Limited. Include a brief description, your enquiry reference if available and the outcome you seek. Do not include bank, card or beneficiary information or identity documents.

Contact: [verified complaints and contact email required before launch]. Registered office: [verify before launch].

[Review required: approve the complaints owner, acknowledgement and response timeframes, record retention and escalation process. No response deadline is promised until verified.]

Financial products and payment services

Complaints about accounts, exchange rates, fees, transfers, onboarding or financial products should be directed to CoBanq Ltd, which provides the payment services, using its official complaints channel. Zeble does not supply those services or decide their complaints.

[Confirm CoBanq Ltd’s complaints contact and any applicable escalation rights. Financial Ombudsman Service access or other regulatory protection is not asserted and depends on the product and complainant eligibility.]

Personal information

Send privacy concerns or individual-rights requests to the verified privacy contact once supplied. You may also complain to the Information Commissioner’s Office. Read our privacy policy.

Zeble is a referral-only service operated by Nexconcept Limited; it is not a bank, payment institution or financial-services provider.